Shipping Policy

Processing & Delivery Time

Orders are typically processed and shipped within 1–2 business days after the order is successfully placed.

Once your order has been shipped, the estimated delivery time is up to 7 business days, depending on the destination and carrier.

Please note that delivery times are estimates and may vary depending on the shipping carrier, destination, holidays, weather, and other circumstances beyond our reasonable control.

Delays & Unforeseen Circumstances

While we do our best to ensure timely delivery, certain events may occasionally cause delays that are outside of our reasonable control.

These may include:

Severe weather or natural disasters
Carrier delays or transportation disruptions
Holidays and peak shipping periods
Customs or international shipping delays
Government restrictions or unexpected regulatory issues
Labor disruptions or carrier service interruptions
Incorrect or incomplete shipping information provided by the customer
Other unforeseen circumstances beyond our reasonable control

In these situations, delivery may take longer than the estimated timeframe.

If we become aware that your order cannot be shipped within the timeframe originally provided, we will make reasonable efforts to notify you and provide updated information regarding your order.

Incorrect Shipping Information

Please make sure that your shipping address is correct and complete when placing your order.

Hi FLOW is not responsible for delays or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

Once an order has been handed over to the shipping carrier, the package is subject to the carrier's handling and delivery procedures.

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and product so we can review the situation and assist you.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier's delivery information. We will do our best to assist you in contacting the carrier and investigating the shipment.

Shipping Updates

We understand that waiting for an order can be frustrating. Our goal is to provide clear and accurate shipping information throughout the delivery process.

If an unexpected delay occurs, we will make reasonable efforts to keep you informed and help resolve the issue as quickly as possible.

Important Notice

Estimated delivery times are provided in good faith and are not guaranteed delivery dates. However, Hi FLOW will comply with applicable consumer protection and shipping requirements, including providing appropriate notice and options when an order cannot be shipped within the promised timeframe.

Thank you for choosing Hi FLOW.

Stay hydrated. Stay organized. Keep your flow.